Australian Consumer Law (ACL)
Why Customer-Facing Staff in the Automotive Industry Need ACL Training:
Customer-facing staff in the automotive industry need training in Australian Consumer Law (ACL) to build trust and confidence with customers by ensuring transparent and fair transactions. Equipped with ACL knowledge, staff are better prepared to handle complaints and enquiries effectively, leading to higher levels of customer satisfaction. Importantly, understanding and correctly applying ACL principles helps avoid actions that could expose the dealership to significant legal risks and penalties, safeguarding both the business and its reputation.
3 eLearning modules
Code: BFACL108.01
Learning Plan Overview
Gain a comprehensive understanding of the key provisions and principles of the Australian Consumer Law (ACL), including consumer rights and business obligations within the automotive industry. Learn to recognise practices that constitute misleading and deceptive conduct under the ACL and implement strategies to avoid such practices in automotive sales and services. Understand the penalties and fines associated with breaching the ACL and learn about the enforcement mechanisms, including the roles of the ACCC and state and territory consumer protection agencies.
1.1 Understanding the ACL, Consumer Guarantees & the Role of Dealerships
Explore the key concepts and principles of the Australian Consumer Law (ACL), the associated penalties and enforcement rights, tools and strategies for legally compliant customer interactions, and reflect on your role in ensuring consistent compliance across all customer touchpoints to support dealership success.
eLearning
40 mins
Code: BFACL100_01
1.2 Consumer Rights & Risk Management
Examine the principles of consumer guarantees under the ACL, the distinctions between express warranties and warranties against defects, the differences between major and minor failures, and reflect on your role in applying ACL knowledge to resolve customer concerns and support dealership success.
eLearning
45 mins
Code: BFACL100_02
1.3 Warranties, Guarantees, Prohibited Conduct & Obligations
Explore the distinctions between warranties and guarantees, the risks of misleading or unconscionable conduct under the ACL, dealer and salesperson obligations, and reflect on your role in ensuring sales contracts and customer interactions remain legally compliant to support dealership success.
eLearning
45 mins
Code: BFACL100_02
