Service Advisor 101

The online Service Advisor 101 Training Program is designed and written by Kieran Stack. Kieran was an accomplished Service Advisor and Service Manager and is now a dedicated Service Trainer. The framework for this training is designed in such a way that it is easy to comprehend and implement. It promises to leave Service Advisors from every level of experience with the skill set and mindset that they need to be effective in the role.

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12 eLearning modules

Code: BFSA101.01

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Learning Plan Overview

This is a 4 module eLearning program that unpacks most of the facets of the Service Advisor role and gives practical tips and strategies that allows Service Advisors of every level of experience to accelerate their performance.

Level 1 Foundations

1.1 The Role of the Service Advisor

We begin this program by putting first things first – Defining the role of a Service Advisor. Kieran takes participants on a journey of awareness around how their role impacts customer satisfaction, revenue generation and overall dealership success.

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eLearning

20 mins

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Code: BFSA011

1.2 The 5 Levels to Service Department Success

The 5 Levels to Service Department Success is the foundation that every other module is built upon. Once the purpose of the Service Department is understood, we can build on it and always have it as our source of truth.

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eLearning

25 mins

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Code: BFSA021

1.3 The Ultimate Customer Experience

In this module, participants will dive into the essential components of delivering high levels of customer experiences within the Service Department. From mastering communication techniques, following process, to leveraging technology effectively, participants will learn how to exceed customer expectations at every touchpoint. 

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eLearning

20 mins

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Code: BFSA031

1.4 The Service Process

In this module, we explore the key stages and strategies that map towards creating a frictionless customer journey. The Service Process is key to achieving the desired outcomes of profitability, customer satisfaction and retention. Kieran discusses the stages in the processes and equips participants with best practice approaches at each touchpoint.

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eLearning

20 mins

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Code: BFSA041

Once you have completed the ‘Service Advisor 101’ training program, you can advance your skills and knowledge and subscribe to the ‘Service Advisor Advanced’ training program which includes 8 eLearning modules covering Service Advisor Personal Skills development and enhancing their Customer Focused skills. For more information, click here.